Work from home Inbound/Outbound Mortgage Sales Specialist

Position Overview

As an inbound/outbound sales associate you will be assisting customers with reaching mortgage brokers for home refinancing or buying/selling homes and assisting with payments or changes on accounts. At TLC Associates (TLCx), we connect with our clients by aligning with their goals and delighting their customers with amazing experiences in a fun, family‑oriented work environment.

Compensation: $12.50/hr + Bonus Opportunities

Key Responsibilities

• Provide extraordinary experiences to a diverse range of existing customers.
• Effectively promote and sell products and services.
• Overcome customer reluctance when applicable.
• Read and communicate well in English.
• Type/navigate using a mouse while holding a conversation.
• Sit for long periods while engaging with customers.
• Navigate multiple computer systems and meet or exceed self-set sales goals.

Required Qualifications

• High level of professionalism, honesty, and drive with a passion to excel.
• Excellent communication, problem-solving, time management, organization, and multi-tasking abilities.
• Comfortable working on the phone in a high-volume call center environment.
• Ability to listen to customer challenges, offer assistance towards resolution, and drive sales.
• Equipment Requirements for Remote Work:
  • Hard Wired Internet / No WiFi
  • Agent Provided Equipment, manufactured within the last 5 years
  • Windows 10+ Operating System with 25GB+ available disk space
  • 2.4GHz+ Quad Core Processor with 8GB+ RAM
  • Dual 19”+ monitors
  • Internet speed of at least 10Mbps download / 5Mbps upload (speed test)
  • USB computer headset with mute button (no wireless options)
  • Mouse, Keyboard, Desk/Chair, and a secure, quiet room
  • Monitor screens not visible from an outside window

Benefits & Perks

• AUTOMATIC raises every 6 months
• Bonus opportunities
• 100% work from home
• Huge advancement opportunities
• Monthly awards programs
• Ongoing referral bonus incentives
• Fun work environment
• Dental Insurance
• Health Insurance
• Paid Time Off
• Professional Development Assistance
• Referral Program
• Vision Insurance