IT Systems Support Technician

Position Overview

Kam-Way Express Onc is looking for a highly motivated IT Systems Support Technician to provide technical assistance, support, and solutions to end-users across our organization. This role is responsible for maintaining, troubleshooting, and improving our IT systems, networks, and hardware/software platforms.

Key Responsibilities

• Provide first-line technical support to users for hardware, software, and network-related issues
• Install, configure, and maintain desktop computers, mobile devices, printers, and related equipment
• Manage user accounts, permissions, and access in systems
• Monitor and respond to support tickets and service requests in a timely and professional manner
• Troubleshoot and resolve hardware, software, and connectivity issues
• Assist with the setup and deployment of new equipment and onboarding of new employees
• Support routine system maintenance, software updates, and backups
• Maintain accurate documentation of IT procedures, inventory, and support activities
• Follow IT policies, best practices, and security protocols
• Provide computer support internally to company employees
• Other duties may be added and/or assigned as needed

Required Qualifications

• Associate degree or higher in Information Technology, Computer Science, or a related field (or equivalent experience)
• 1-3 years of experience in a technical support or help desk role
• Strong knowledge of Windows, Microsoft Office 365, networking fundamentals, and remote desktop tools
• Basic understanding of cybersecurity practices
• Ability to work independently and manage time effectively
• A+ or similar IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus