It Help Desk Analyst

Atechstar3 months ago
New York, NY, United States
Hybrid
Full-time
Junior Level (1-3 years)

Job Description

Requirment

Strong focus on customer satisfaction with a history of providing direct support to a variety of end-users. Demonstrated team organizational documentation and communication skills. Experience with an IT/Helpdesk role. Strong Office skills particularly Excel. Desire to seek out and utilize modern technologies to improve performance and customer satisfaction.

Key Skills

  • In-depth knowledge of hardware and software.
  • Up-to-date knowledge of IT and software trends.
  • Strong customer service ethos.
  • The ability to work well with people from all backgrounds.
  • Strong communications skills.
  • Excellent organisational skills.

Required Skills

IT Support
Communication Skills
Organizational Skills
Hardware Troubleshooting
Adaptability to Modern Technologies
Software Knowledge
Customer Service
Helpdesk Experience
Microsoft Excel