It Help Desk Analyst
Atechstar3 months ago
New York, NY, United States
Hybrid
Full-time
Junior Level (1-3 years)
Job Description
Requirment
Strong focus on customer satisfaction with a history of providing direct support to a variety of end-users. Demonstrated team organizational documentation and communication skills. Experience with an IT/Helpdesk role. Strong Office skills particularly Excel. Desire to seek out and utilize modern technologies to improve performance and customer satisfaction.
Key Skills
- In-depth knowledge of hardware and software.
- Up-to-date knowledge of IT and software trends.
- Strong customer service ethos.
- The ability to work well with people from all backgrounds.
- Strong communications skills.
- Excellent organisational skills.
Required Skills
IT Support
Communication Skills
Organizational Skills
Hardware Troubleshooting
Adaptability to Modern Technologies
Software Knowledge
Customer Service
Helpdesk Experience
Microsoft Excel