Logistics Coordinator Technology Specialist - Contact Center

Position Overview

It's a great feeling to work for a company that does so much good for others around the world! If you like to work with people that believe they can make a difference in the world, this is the company for you!

Key Responsibilities

• Ensure technology platforms maintain 24/7 operability.
• Provide immediate visibility of any operational challenges to program leadership.
• Troubleshoot equipment setup and user challenges and liaise between program staff and IT as needed.
• Participate in the development and launch of platform initiatives and support efficient implementation.
• Analyze program trends and disseminate critical data.
• Keep program leadership immediately informed of technology, asset, data, or equipment updates.
• Travel to assigned worksites as required to maintain equipment functionality.
• Complete weekly supervision with assigned staff, support their professional development, and track progress.
• Maintain accurate records, files, forms, statistics, and other relevant information in accordance with agency policies and requirements.
• Maintain program inventory.
• Attend leadership meetings with all programs supervisory staff.
• Perform other job duties as assigned.
• Maintain confidentiality in all areas of the service population and program operations.
• Uphold Compass Connections professional and ethical standards as outlined in the employee handbook, including demonstrating respect for agency staff, children, and community members and complying with the required dress code.
• Monitor, track, and maintain all program equipment, assets, and expenditures.
• Develop and maintain expertise on all technology platforms used by assigned programs.
• Train personnel on the use of program equipment and technology platforms.
• Maintain and troubleshoot call center platform technology to ensure call center needs are met.
• Contribute to the strategic development of systems improvement and assist with the implementation of new technology.
• Participate in weekly supervision with the supervisory team and provide supervision for direct reports.
• Engage in workshops, seminars, education programs, and other activities that promote professional growth and development.

Required Qualifications

• Academic Requirement: Bachelor's or undergraduate degree from an accredited program/university, preferably in Information Technology or a related field.
• Certifications: First aid, CPR, Emergency behavior intervention.
• Work Experience: Two (2) years of experience coordinating complex program operations.
• Pass a pre-employment drug screen and random drug screens throughout employment.
• Provide proof of work eligibility status upon request.
• Pass a pre-employment and biennial criminal background check.
• Demonstrate the ability to respond sensitively to diverse cultural and socio-economic characteristics, communicate effectively in writing and verbally in English, collaborate with colleagues and service providers, read and interpret policy manuals, manage a fast-paced environment with emotional control, maintain necessary computer literacy, organize and plan work, and function both independently and as part of a multidisciplinary team.
• Demonstrate a working knowledge of all Compass Connections policies and procedures.
• Immunization Requirement: All employees must receive an annual Influenza vaccination or obtain an approved medical or religious exemption as a condition of employment.