Technical Account Manager - Full-time

Position Overview

At Fiserv, a global leader in Fintech and payments, we move money and information in a way that moves the world. As a Technical Account Manager, you will support Tier 1 clients with world-class service, guiding them to run and grow their business. Join us to make an impact on a global scale.

Key Responsibilities

• Shape new, innovative solutions with product, business, and technology leaders.
• Provide solution and technical design conversations at senior client level and manage stakeholders for multiple engagements.
• Build shareholder value through responsible revenue growth and expense management.
• Demonstrate client focus by providing future-proof solutions and services.
• Oversee technical efforts for key accounts and serve as the primary point of contact for technical issues.
• Work directly with clients, vendor partners, and third parties to support technical discussions and discovery.
• Navigate Fiserv technology across various Tech and Product groups and external partners.
• Translate the client’s business and operational requirements into technical requirements and collaborate with stakeholders.

Required Qualifications

• Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education, and military service.
• 8+ years of experience in IT technical troubleshooting and/or IT development with knowledge of multiple Fiserv acquiring platforms.
• 3+ years of experience in direct client interaction for technical support and requirement gathering.
• Working knowledge of merchant acquiring payment processing and flows - Point of Interaction (POI)/Point of Sale (POS) systems.

Preferred Qualifications

• Working knowledge of Fiserv networking/connectivity architecture.
• Working knowledge of card brand regulations.
• Working knowledge of the Payment Facilitator (Payfac) and Market Place business model.

Benefits & Perks

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave
• Compensation: $111,000.00 - $157,000.00