MS 365 Workplace Experience Manager

Position Summary

As our MS 365 Workplace Experience Manager, you will support business adoption of collaboration tooling, ensuring alignment with organizational security and compliance objectives through tight coordination with all EDT teams. You will be accountable for defining and managing the governance framework, license strategy, and tooling access for the Microsoft 365 ecosystem, including Copilot, Teams, and related modules.

Responsibilities

• Establish and update the multi-year Microsoft 365 governance plan aligned with enterprise policy, cost efficiency, and collaboration goals.
• Lead license planning and budgeting for Microsoft 365, Copilot, and associated add-on tools; optimize spend and licensing tiers.
• Develop and operate the access-and-entitlement framework for Microsoft 365 services, ensuring role-based access control (RBAC) and regular reviews.
• Drive governance of Teams, SharePoint, OneDrive, and collaboration tools, including naming conventions and retention policies.
• Monitor usage, adoption, and compliance metrics; identify license waste and enforce cleanup and cost controls.
• Create license retention and recertification policies.
• Ensure all new features are tested for various use scenarios and work with the Operations team on feature management.
• Collaborate with business owners, IT operations, security, legal/compliance, and HR to embed governance policies in collaboration tooling rollout.
• Partner with Corporate Communications to create training programs and communication plans for governance awareness.
• Assist the vendor relationship team in negotiating licensing terms and monitoring vendor performance metrics.

Requirements

• Bachelors degree or an additional 6 years of professional work experience in lieu of a degree.
• 8+ years of relevant professional experience.
• 4+ years of experience with enterprise change management processes and techniques.
• 2+ years of experience defining and executing governance frameworks for Microsoft 365.
• 2+ years of experience with governance controls for collaboration platforms.
• 2+ years of experience working with identity and access management (IAM) and Azure AD.
• 1+ year of experience with cloud collaboration services and SaaS licensing models.
• 1+ year of experience in vendor license negotiations and collaboration tooling contracts.