Head of Customer Support

Position Overview

This position plays a vital role in supporting front-end operations and delivering outstanding customer experiences. This individual will lead day-to-day customer service activities while modeling professionalism, encouraging team collaboration, and ensuring a customer-first approach across all interactions. The role requires leadership capabilities, a solutions-focused mindset, and a commitment to maintaining operational efficiency and friendly service standards.

Salary: $13.00 per hour

Burlington Stores, Inc. is a nationally recognized off-price retailer with over 1,000 locations across the United States and Puerto Rico. Focused on delivering exceptional value to customers, Burlington is committed to diversity, associate development, and a strong community presence. The company fosters a collaborative, inclusive environment where associates can thrive and make a meaningful impact every day.

Key Responsibilities

• Lead and aid customer service initiatives at the store entrance, creating a hospitable and orderly space.
• Advocate for front-end associates to embrace Burlington’s core principles, particularly its dedication to exceptional customer service.
• Oversee the processing of register transactions and address customer concerns with professionalism and a sense of urgency.
• Encourage rapid and pleasant checkout interactions through team coaching and practical assistance.
• Oversee team scheduling for breaks and meals to guarantee adherence to store coverage policies.

Required Qualifications

• Flexibility in working hours, including early mornings, nights, weekends, and holidays.
• Robust leadership capabilities with the talent to encourage and galvanize a high-energy team.
• Adept at solving problems, communicating clearly, and delivering outstanding customer support.
• Ability to lift boxes weighing over 40 pounds and endure long periods of standing or walking.

Benefits & Perks

• Competitive hourly pay and the opportunity for scheduling flexibility.
• Employee merchandise discount.
• Eligibility for medical coverage and enrollment in the 401(k) program determined by hours worked.
• Paid sick days and holidays in adherence to legal provisions.
• Up to four hours of paid time off per year after one year of employment.
• Access to training programs for skill development and personal advancement.