Behavioral Health Care Navigator

Position Overview

Job Title: Behavioral Health Care Navigator
Compensation: Minimum $19.25
Location: Roseland Clinic 120 W. 111th St. Chicago, IL 60628
Schedule: Monday - Friday 9:00am - 5:00pm with a Saturday Rotation 8:00am - 1:00pm

Work Arrangement:

Key Responsibilities

• Collects and evaluates all educational material related to substance use and mental health treatment, prevention, and education.
• Acts as a coordinator of care for all patients identified with a SUD diagnosis or participating in MAT services in CFHC clinics.
• Works collaboratively with Chicago Family Health Center professional staff as part of an interdisciplinary patient care team including licensed behavioral health providers, medical providers, dental providers, and support staff.
• Facilitates referrals to partner agencies providing more intensive SUD care – including intensive outpatient, group therapy, inpatient medical detox, and inpatient rehabilitation.
• Conducts outbound phone campaigns for patients hospitalized for SUD or mental health reasons, or identified by MCOs as having a behavioral health need and registered as a patient of CFHC.
• Actively tracks and monitors a registry of patients in SMI (Severe Mental Illness), SUD, and/or MAT care.

Required Qualifications

• A minimum of a High School Diploma or equivalent.
• CADC (Certified Drug and Alcohol Counselor) certification required.
• CPR Certification will be required and maintained.
• Experience working with patients with substance use disorders and mental health conditions required.
• Experience working with suboxone (buprenorphine) or other forms of Medication Assisted Treatment (MAT) required.
• Knowledge of activities and regulations related to substance use care in SUPR (Substance Use Prevention and Recovery)-licensed facilities required.
• Knowledge of activities and regulations related to mental health care in specialty mental health facilities required.
• Demonstrated ability to collaborate effectively in a team setting.
• Ability to maintain effective and professional relationships with patients and other members of the care team.
• Comfort working in a medical setting as part of a multi-disciplinary team.
• Strong communication and business acumen.
• Ability to effectively engage patients in a therapeutic relationship, when appropriate.
• Ability to appropriately handle confrontation and conflict.
• Ability to work independently and seek consultation as necessary.
• Ability to follow organization and departmental processes and procedures.
• Ability to work in a high stress, fast-paced, high work volume environment.

Preferred Qualifications

• Experience in working with a diverse population base preferred.

Benefits & Perks

• BCBS Medical PPO/HMO Plans
• BCBS Dental
• VSP Vision
• Tuition Reimbursement up to $1,500 per year
• 8 Vacation Days
• 2 Personal Days
• 8 Paid Holidays and 3 Floating Holidays
• 10 Sick Days