Heldesk Support Engineer - Level I (Night shift)

Position Overview

PerimeterWatch Technologies is seeking a sharp, resourceful, and professional Helpdesk Support Engineer - Level I to join our overnight support team. This is a night shift position with a 3-on / 3-off rotation, perfect for someone who thrives in a quiet, focused environment and enjoys solving technical puzzles in the still of the night. You’ll be the first line of defense for our clients—handling tickets, resolving issues, and keeping systems running smoothly across a variety of industries. If you’re energized by a fast-paced MSP (Managed Service Provider) environment and can juggle multiple clients with professionalism and poise, we want to hear from you.

Key Responsibilities

• Provide first-line technical support via phone, email, or remote tools
• Troubleshoot and resolve hardware, software, and network issues
• Manage and document support tickets with clarity and detail
• Escalate complex issues to Level 2 support when necessary
• Perform basic system administration (user accounts, password resets, software installs)
• Monitor client systems proactively to prevent downtime
• Collaborate with team members to share knowledge and improve processes
• Maintain SLAs and deliver exceptional customer service
• Stay current with emerging technologies through ongoing training

Required Qualifications

• Experience in a helpdesk or technical support role (preferred, not required)
• Strong troubleshooting and problem-solving skills
• Familiarity with Windows and/or Mac OS, Microsoft Office, and basic networking (TCP/IP, DNS, DHCP)
• Excellent communication skills—clear, courteous, and professional
• Ability to manage multiple client environments with composure and efficiency
• A customer-first mindset and a passion for tech
• Relevant certifications (CompTIA A+, Network+, CCNA) are a plus
• Bachelor’s degree in IT, Computer Science, or related field preferred

Benefits & Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Additional Information

• Job Type: Full-time
• Pay: $50,000.00 - $65,000.00 per year
• Compensation Package: Hourly pay
• Schedule:
  • 12 hour shift
  • Night shift
• Work Location: In person