Information Technology (IT) Lead

Position Overview

The Information Technology Lead supports the Defense Language Institute Foreign Language Center (DLIFLC) Academic Network Labor Contract to administer, maintain, secure, and accredit the DLIFLC Academic Network, which provides the IT environment for 100% of the DLIFLC teaching and instructing for all students, staff, faculty, and guests in a learning environment at the unclassified level.

Salary: $120,000 - $160,000

Schedule: FULL_TIME

Key Responsibilities

• Provides the highest level of support to end users by handling service requests that have been escalated by lower tiers.
• Provides support onsite, remotely, over the phone, or via email.
• Develops solutions for complex network, desktop, and server problems.
• Analyzes existing systems and makes proactive recommendations for improvements.
• Develops, maintains, and implements all systems, applications, and networking configurations.
• Manage:
  • Desktop/notebook/tablet device set-up
  • Installation and configuration of organization-specific applications
  • Responding to and resolving service desk incidents
  • Attending IT-related meetings
  • Device support including installing, troubleshooting, maintaining, and repairing computers, printers, and other peripheral devices
  • Remediating information assurance vulnerabilities

Required Qualifications

• BA/BS from an accredited college or university with a minimum of 5+ years experience or substitute with AA/AS with 7+ years experience or substitute with 9+ years of related technical experience.
• Require one of the following IAT Level II certifications (CCNA Security, CSA+, GICSP, GSEC, Security+ CE, or SSCP) along with applicable CE/OS Certification.
• Windows or Apple Certified Technician.
• Advanced knowledge of current Microsoft desktop and server operating systems, Microsoft SQL, Exchange, SharePoint, and other server applications.
• Advanced knowledge of computer and server hardware, familiarity with network troubleshooting, Ivanti Management Suite (or equivalent IT Service Management (ITSM) Platforms), Microsoft SCCM, or Jamf Pro.
• Professional customer service skills, resourcefulness, and the ability to take initiative in a dynamic environment.
• Ability to troubleshoot technical problems effectively and efficiently.

Benefits & Perks

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program