Senior IT Systems Administrator

About the position

We have an exciting opportunity for a Senior IT Systems Administrator at UL Research Institutes and UL Standards & Engagement based in our Evanston, IL office. The Senior IT Systems Administrator acts as a technical expert and liaison between IT Operations, Infrastructure and Security teams. This position is responsible for managing enterprise IT assets, optimizing cloud-based services, driving IT automation, and supporting endpoint security and collaboration tools. The Senior IT Systems Administrator plays a key role in enhancing IT service delivery and infrastructure management.

UL Research Institutes and UL Standards & Engagement At UL Research Institutes (ULRI) and UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have studied the unintended consequences of innovation, designed solutions to mitigate risk, created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking tough questions because we believe a safer world begins with knowledge.

What you’ll learn and achieve: As the Senior IT Systems Administrator, you will play a key role in the rapid growth of UL as you:

• Configure and manage Windows, macOS, iOS, and Android devices using Microsoft Intune, including device provisioning, Autopilot enrollment, compliance, and conditional access policies.
• Deploy applications via Win32 App packaging, MSI deployment, or Company Portal and monitor device compliance using Intune reporting.
• Troubleshoot hardware and software issues on managed endpoints and monitor performance, patch compliance, and security.
• Develop and maintain automation scripts using PowerShell and Bash to streamline endpoint and system administration tasks.
• Collaborate with Security teams to implement and support Zero Trust frameworks and MFA policies across the environment.
• Manage the full user lifecycle (provisioning and deprovisioning) in Azure Active Directory and administer Conditional Access, MFA, and PIM.
• Maintain SSO integrations and Group Policy mappings to ensure seamless identity and access management.
• Administer Exchange Online including mailbox configuration, mail flow rules, retention policies, and eDiscovery compliance; troubleshoot deliverability issues.
• Configure Microsoft Teams policies, guest access, and compliance settings; support Teams Rooms Pro deployments including hardware/software setup.
• Integrate Teams with collaboration tools like SharePoint and OneDrive, and troubleshoot voice/video conferencing, call queues, and meeting policies.
• Monitor and remediate non-compliant devices via Intune compliance reporting.
• Collaborate closely with Security and Infrastructure teams to manage the full vulnerability lifecycle across all managed assets—including end-user computing devices and online systems—and take responsibility for tracking and ensuring adherence to vulnerability remediation SLAs.
• Performs other duties as directed.

Requirements

• Bachelor's degree: in computer science or equivalent combination of education and experience.
• Minimum of 5 years: of experience in IT system administration or a similar role.

Nice-to-haves

• Certifications: in Intune Administration, JAMF Administration, and Office 365 Cloud Administration.
• Strong experience: with Microsoft Intune (Endpoint Manager) for Windows/macOS device management.
• Experience: with tools like Copilot, Ansible, Power Automate to improve and automate IT processes is a plus.
• Expertise: in JAMF Pro for managing Apple devices.
• Deep knowledge: of Entra ID, Exchange Online, and Microsoft Teams administration.
• Extensive experience: with PowerShell, Bash, and automation tools.
• Strong troubleshooting: and problem-solving skills.
• Excellent documentation: and communication abilities.
• Ability to work: with executives, and PhD level scientists and participate on special project teams.
• Experience: with ITIL frameworks or certifications (e.g., ITIL Foundation) is a plus.

Benefits

• Bonus compensation: All employees at UL Research Institutes and UL Standards & Engagement are eligible for bonus compensation based on the level of the position.
• Medical, dental, vision, and life insurance: We offer comprehensive medical, dental, vision, and life insurance plans and a generous 401k matching structure of up to 5% of eligible pay.
• Retirement saving fund: Moreover, we invest an additional 4% into your retirement saving fund after your first year of continuous employment.
• Flexible working arrangements: Depending on your role, you may be able to discuss flexible working arrangements with your manager.
• Paid time off: We also provide employees with paid time off, including vacation, holiday, sick, and volunteer days.