Lifestyle Management - Reservations & Customer Service Agent

Position Overview

Ten Lifestyle Group, founded in 1998 in London, is a leading Lifestyle Management company dedicated to delivering an unrivalled, personalized service. As a Lifestyle Manager – Travel Specialist, you will provide exceptional, personalized travel management for high-profile members and corporate clients. You will handle complex itineraries—including round trips, multi-city journeys, and open-jaw routes—with accuracy and care. Work location: Las Vegas & New York (100% on site).

Key Responsibilities

• Serve members primarily via telephone and email to fulfill requests and offer suggestions.
• Stay on calls for the entire duration before taking breaks, handling calls that range from 5 minutes to 2 hours.
• Coordinate with suppliers to obtain and review quotes and travel details before providing them to members.
• Provide end-to-end travel management services including flight, hotel, and ground transportation bookings.
• Utilize Amadeus GDS (or similar systems) to quote, reserve, issue, and modify flight tickets accurately.
• Prepare and manage multi-segment, round-trip, and open-jaw itineraries for both leisure and business travel.
• Offer expert advice on airline alliances, frequent flyer programs, fare rules, and optimal routing options.
• Collaborate with internal teams and external suppliers to ensure a smooth travel experience.
• Manage time-sensitive requests, prioritize multiple client needs, and meet competing deadlines.
• Provide quotes via the CRM system and follow up with members to confirm travel arrangements.
• Process member payments and coordinate supplier payments with the finance team when required.
• Meet monthly KPI’s on Sales, NPS, and Efficiency.
• Be adaptable to changing priorities and occasionally work evenings or weekends.

Required Qualifications

• Minimum 1-2 years of experience in travel, concierge, or lifestyle management services.
• Proven experience using Amadeus for quoting and booking flights and hotels.
• Strong understanding of airline fare structures, ticketing, and additional services such as extra baggage or wheelchair assistance.
• Knowledge of hotel rate types, loyalty programs, and preferred partner programs.
• Excellent written and verbal communication skills in English.
• High attention to detail and a commitment to accurate service delivery.
• Ability to work efficiently in a fast-paced, service-oriented environment while managing multiple systems.
• Flexible schedule, including occasional weekends or holidays based on company needs.

Preferred Qualifications

• A passion for placing customer service and commercial success at the core of business.
• A natural communicator who tailors updates effectively for different audiences.
• Proficiency in additional languages is an advantage.
• Commitment to supporting Ten’s environmental, social, and governance goals.

Benefits & Perks

• Extended Health, Dental, Vision, and Telehealth
• Employee Assistance and mental wellness resources.
• Travel offers with great discounts on hotels, cruises, and rental cars (varies by location).
• 22 days of Paid Time Off in your first year, maxing out at 32 days per year by the fourth year.
• 3 extra float days after 3 years of service.
• One month fully paid sabbatical every 5 years, in addition to your Paid Time Off.
• Access to a full catalogue of learning modules for personal and professional development.
• Discount on Pet Insurance and various non-travel perks.
• IATA card after 90 days for travel discounts.
• Monetary loyalty rewards at 3, 5, and 10 years of service.
• Working Holidays: Opportunity to work from any of our 23 global offices temporarily.