Patient Access and Communication Representative FT

Position Overview

St. Thomas Community Health Center is seeking a Patient Service Associate/Operator responsible for providing personalized, service‑oriented assistance to patients and customers. Working under the supervision of the Clinic Manager and Team Leader, the incumbent implements all aspects of the clerical side of health care delivery while maintaining confidentiality, professionalism, and a positive work relationship with all staff members. The role requires demonstrating the organization’s Service Principles on a daily basis.

Key Responsibilities

• Provide personalized and service‑oriented assistance to patients and customers.
• Implement and manage clerical operations for health care delivery.
• Maintain confidentiality and adhere to professional standards.
• Foster positive working relationships with team members.
• Uphold St. Thomas Community Health Center's Service Principles in daily duties.

Required Qualifications

• High School diploma or equivalent
• CPR Healthcare Provider certification
• Personable with a strong aptitude for meeting and greeting patients/customers
• Computer literacy (Mainframe or PC)
• Proficient in phone etiquette for handling heavy, multi‑line volumes
• Strong spelling and grammar aptitude
• Excellent written and verbal communication skills
• Ability to set priorities, follow directions, and adjust to various demands

Preferred Qualifications

• 2 years of administrative experience
• College degree
• Minimum typing speed of 35 wpm
• Effective communication and cooperative skills
• Ability to work under pressure with strong organizational and time management skills
• Demonstrated problem‑solving skills and ability to work as part of a team

Benefits & Perks

• Compensation: $13.00 - $15.00 per hour
• Equal Opportunity Employer – all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or any other protected status