Call Center Rep (Remote Opportunity!!)

Position Overview

Join ECS as a Virtual Customer Support Agent atECS Virtual Support, LLC. Our virtual positions offer a family‐oriented, professional work-from-home environment where you can enjoy flexible hours and 100% autonomy. With a home office setup, you become part of a full-service customer support company that handles all your needs with a “bend-over-backwards for you” mentality.

Key Responsibilities

• Provide exceptional customer service by handling inbound phone calls, video calls, and live chat support from your home office.
• Utilize your prior experience in customer service, call centers, virtual support, or administration to guide and assist customers.
• Work as a 1099 contractor, ensuring customer satisfaction through clear communication and efficient problem resolution.
• Participate in dedicated training and certification sessions offered at various times throughout the day and evening.
• Explore additional service opportunities based on your strengths and preferences.

Required Qualifications

• 6+ months of experience in customer service and/or administrative roles (call center or phone support preferred).
• Must have, or be willing to set up, a dedicated home office (complete with a computer/laptop, reliable internet connection, and headset).
• High level of professionalism with excellent typing, communication, and computer skills.
• Availability to work overtime and/or weekends when necessary and willingness to undergo background, drug, technology, and voice assessments.
• Technical requirements include a CPU equivalent to Intel i5 (i7 recommended, no Atom/Celeron/Pentium/Opteron), minimum 4GB RAM (8GB recommended), Windows 8.1 (64bit) or Windows 10 (64bit), a minimum internet download speed of 5 Mbps and upload speed of 3 Mbps, and maximum network latency of 250 MS.
• A desktop or laptop (wired via ethernet) is required; Chromebooks, iPads, or similar devices are not acceptable.

Benefits & Perks

• Compensation:$10/hour starting wage plus bonuses/incentives, with the potential to earn $30,000-60,000+ per year based on performance, hours worked, and customer satisfaction.
• Flexible working hours with the freedom to choose your shifts (days, evenings, nights, weekends, and overtime available) as long as you work a minimum of 40 hours per week.
• Join a growing team with over 2,000 full-time immediate openings in a supportive and dynamic environment.
• Enjoy the benefits of working remotely from the comfort of your home.