Customer Service Representative/ Collector

Position Overview

Join the Atlas Credit Family! Atlas Credit Company is a family-owned and operated financial institution dedicated to helping millions of customers meet their financial needs since 1968. Guided by core values of community, family, transparency, and exceptional customer service, we invite you to apply for our Customer Service Representative (CSR) position. In this role, you will deliver outstanding customer experiences, build lasting relationships, and provide personalized financial solutions both in-office and during field visits.

Key Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and customer engagement.
• Conduct outreach efforts to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

Required Qualifications

• 1+ years of customer service or financial services experience.
• Strong problem-solving, communication, and listening skills.
• Ability to multi-task, prioritize, and manage time efficiently.
• Comfortable making high-volume calls and handling collections professionally.
• Willingness to learn and adapt in a fast-paced environment.
• Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork.
• Bilingual in English & Spanish.

Benefits & Perks

• Compensation: Competitive salary
• Group Health Insurance Plans
• Optional Dental & Vision Coverage
• Paid Vacation & Sick Time
• Paid Major Holidays
• 401(k) Plan with Employer Matching
• Performance Bonuses
• Career Advancement Opportunities