Senior Game Technician

Position Overview

As a Senior Game Technician, you will be a key player in ensuring the smooth operation of our entertainment center. Your responsibilities will encompass the advanced repair, meticulous maintenance, and proactive troubleshooting of our diverse range of games, cutting-edge simulators, and various technical equipment. Beyond the technical aspects, you will play a vital role in assisting our valued Guests, ensuring optimal playing conditions and delivering exceptional support throughout the midway.

Key Responsibilities

• Contribute to an unparalleled Guest experience by ensuring our food, beverage, and gaming offerings are delivered in a vibrant and enjoyable atmosphere perfect for celebrating fun.
• Keep your immediate supervisor promptly informed of any operational challenges or significant issues, taking swift and effective corrective action or suggesting alternative solutions as needed.
• Provide efficient and accurate technical service while effectively managing any wait times and communicating necessary information to Guests, fellow Team Members, and Managers.
• Proactively engage with Guests, greeting them with a positive and enthusiastic demeanor while handling various job responsibilities. Offer a welcoming smile and greeting to every Guest entering the Midway.
• Expertly assist Guests by promptly diagnosing, repairing, and maintaining amusement equipment to minimize downtime and maximize their enjoyment.
• Manage the loading and replenishment of tickets in redemption games with meticulous attention to detail, ensuring the security of all ticket storage areas.
• Address all Guest inquiries and requests efficiently, providing helpful answers and offering relevant recommendations to enhance their experience.
• Extend a warm farewell to departing Guests, confirming their satisfaction and inviting them to return for more fun.
• Immediately notify Management of any Guest exhibiting signs of dissatisfaction or concern.
• Take responsibility for stocking, organizing, and securing merchandise within all designated storage areas.
• Participate in merchandise inventory counts during and after shifts, as required.
• Regularly check supply levels and proactively replenish necessary items to maintain operational efficiency. Bring any areas needing attention up to the required standards and discuss any persistent issues with the Manager.
• Conduct thorough reviews of the cleanliness and organization of the Midway games, ensuring all games are clean, well-maintained, and free from obstructions.
• Strategically position and arrange displays to maximize Guest engagement and drive sales.
• Actively assist in the daily upkeep and organization of the tech room and all storage areas.
• Perform daily, weekly, monthly, and quarterly game maintenance tasks efficiently and safely, adhering to management directives.
• Provide support for general store maintenance tasks as directed by management.
• Offer assistance to other Team Members as needed to foster a collaborative team environment.
• Maintain positive and productive working relationships with all company Team Members to encourage a cooperative and harmonious atmosphere that maximizes team morale, productivity, and overall effectiveness.
• Maintain a friendly and approachable demeanor, smiling frequently while working various shifts, including days, nights, and/or weekends as required by business needs.
• Demonstrated technical and/or electrical skills are highly valued but not mandatory.
• Must possess the ability to communicate clearly and effectively with both Guests and fellow Team Members.
• Must be at least 18 years of age.

Required Qualifications

• Be available to work flexible schedules, including days, nights, and/or weekends as business demands necessitate.
• Work safely from an extension ladder when required.
• Maintain focus and perform effectively in a noisy, fast-paced environment with potential distractions.
• Move throughout the facility and remain standing for extended periods of time.
• Read and write handwritten notes and instructions.
• Safely lift and carry objects weighing up to 30 pounds.

Dave & Buster's is an equal opportunity employer and is committed to a policy of non-discrimination in all aspects of employment, in accordance with all applicable Federal, State, and Local laws. Dave and Buster's participates in E-Verify where required by law.