Corporate Helpdesk Technician Jobs

Position Overview

Innovative Defense Technologies (IDT) is seeking a Corporate Helpdesk Technician to administer and maintain Windows‐based end user computing systems that support our corporate IT infrastructure—across cloud, on‐premise, and remote offices nationwide. Based in Arlington, VA, this role leverages advanced software automation, model‐based systems engineering (MBSE), and AI-driven capabilities to enhance operational readiness and drive mission-critical results. Applicants must be able to obtain and maintain an active U.S. Security Clearance.

Key Responsibilities

• Provide in-person and remote end user support, ensuring timely resolution of tickets with a minimum of 2 days on-site support.
• Administer the Microsoft 365 environment, including email, compliance, and SharePoint.
• Image, deploy, troubleshoot, and maintain end user workstations.
• Analyze requirements and translate business needs into IT resource specifications.
• Develop and maintain internal and external documentation.
• Manage assets and procurement while provisioning workstations to meet corporate and user needs.
• Patch and maintain end user workstations, as well as corporate physical/virtual servers, storage, cloud instances, and overall infrastructure.
• Administer and manage hypervisors, automation/orchestration software, and enterprise virtual systems and networks using multiple management tools.
• Ensure all systems comply with industry-standard IT security frameworks, such as NIST.

Required Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Engineering, or equivalent full-time professional experience.
• 3+ years of experience in a relevant technology field.
• Experience with imaging end user workstations and maintaining enterprise domain/Active Directory environments.
• Proficiency with ticketing systems and direct end user interface for troubleshooting issues both in-person and remotely.
• Strong background in configuring and administering Operating Systems (primarily Windows and some Linux) and Microsoft 365 environments.
• Basic networking knowledge including IP configuration and subnetting.
• Ability to adapt swiftly within an agile work environment and communicate technical details effectively in small project teams.
• Willingness to travel approximately 10% to remote IDT offices around the US.
• Experience with cloud environments such as Amazon Web Services and Microsoft Azure.
• Commitment to researching, implementing, and managing new hardware and software solutions organization-wide.

Preferred Qualifications

• Experience with BeyondTrust Remote Support solution and Zendesk ticketing system.
• Familiarity with ManageEngine software suite and the Tanium platform.
• Experience with networking protocols (802.11, TCP, UDP, ICMP), Group Policy Management, and IT Compliance frameworks (NIST, ISO, etc.).
• Certifications or equivalent expertise in VMWare, AWS, Azure, SEC+, or A+ are a plus.

Benefits & Perks

• Compensation: Pay Range: $72,000 - $114,450 or $85,500 - $139,650. Actual compensation is dependent on experience, skills, and education.
• EEO Statement: IDT is an Equal Opportunity employer.