Director, Distribution Operations – Americas Operations

Position Overview

Director, Distribution Operations – Americas – Oversee and optimize regional distribution network to support global growth strategies.
Sol de Janeiro, launched in 2015, is a globally recognized, award-winning beauty brand drawing inspiration from Brazil’s beauty rituals, warmth, and spirit. With a presence across New York, Paris, London, and Germany, the company has earned accolades such as TIME 100's 2024 Most Influential Companies and Fast Company's 2024 World's Most Innovative Companies. This role is pivotal in managing and optimizing our regional 3PL distribution and warehousing operations across all sales channels including Wholesale, Amazon, and Direct-to-Consumer (DTC).
Location: Dallas
Compensation: $165, USD / year

Key Responsibilities

• Serve as the primary leader for all 3PL relationships across the Americas, overseeing performance, commercial agreements, and strategic alignment with company goals.
• Lead 3PL contract management including negotiations, renewals, and performance‑based incentive structures to ensure optimal service levels and cost outcomes.
• Develop and enforce robust governance routines, SLAs, and KPIs to measure fulfillment accuracy, speed, cost‑to‑serve, and customer experience.
• Drive joint business planning with 3PL partners focused on innovation, capacity planning, and continuous improvement.
• Act as the key escalation point for operational or commercial issues within the 3PL network.
• Manage day‑to‑day operations across multiple distribution centers, ensuring reliable and efficient fulfillment across all channels.
• Oversee network capacity, throughput, and efficiency to support growth, peak seasons, and new channel expansion.
• Lead efforts to optimize warehouse layouts, order processing, and transportation interfaces in collaboration with 3PL partners, ensuring compliance with company standards for quality, safety, and brand protection.
• Implement process and system improvements to enhance service levels, productivity, and cost efficiency across the 3PL network while leveraging analytics and performance dashboards for data-driven decision making.
• Partner with global supply chain, IT, Inventory Management, Customer Service, Sales, and Finance teams to ensure alignment between distribution capabilities and business needs.
• Provide proactive communication on fulfillment performance, capacity constraints, and service risks, and support commercial teams with strategic insights on network capability and 3PL performance.
• Lead and develop a regional team responsible for distribution operations and 3PL management.