Customer Service Specialist at Metrix IT Solutions INC Houston, TX

Position Overview

Metrix IT Solutions INC. is seeking a Customer Service Specialist to join their team in Houston, TX. In this role, you will provide exceptional customer service by handling inquiries, managing customer accounts, and maintaining accurate records. Your efforts will help ensure customer satisfaction and foster long-term relationships.

Responsibilities: Key Responsibilities

• Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
• Manage customer accounts and ensure accuracy in billing and delivery information.
• Utilize communication skills to build strong relationships with customers and address their needs effectively.
• Collaborate with internal teams to ensure customer satisfaction and resolve any escalated issues.
• Maintain accurate records of customer interactions and transactions.
• Stay up to date on product knowledge and industry trends to provide accurate information to customers.

Qualifications: Required Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Proficiency in using customer service software and platforms.
• High school diploma or equivalent required.

Experience Required: Preferred Qualifications

• Minimum of 1-2 years of experience in customer service roles.
• Experience in handling customer complaints and resolving issues.

Salary: Compensation & Benefits: Benefits & Perks

• Salary: $45,000 - $120,000 per year
• Benefits: 100% Satisfaction Guarantee, opportunity for growth and advancement, health insurance, retirement plan, and paid time off.