Distribution Customer Service Representative

Position Overview

Distribution Customer Service Representative for Central Valley Company – South Fresno, CA. We are a 50+ year old, well-known company in our industry that ships products nationally and internationally. The role involves ensuring accurate processing of customer inquiries and orders while maintaining comprehensive product knowledge. Compensation: $18 - $20 per hour, based on experience. This is a temporary-to-hire opportunity (Monday through Friday, 8 AM – 5 PM with some overtime during peak season).

Key Responsibilities

• Handling a high volume of customer inquiries about product availability, pricing, and shipping.
• Processing orders, forms, applications, and requests.
• Maintaining a comprehensive knowledge of products and services to provide accurate information.
• Resolving customer complaints in a professional and efficient manner.
• Keeping detailed records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and delivering professional support.
• Tracking shipments using courier systems (UPS, FedEx) and resolving issues.
• Assisting in the preparation of sales reports and data analysis.

Required Qualifications

• Minimum of 6 months of customer service experience, preferably in distribution or logistics.
• Strong knowledge of the distribution industry including shipping, tracking, and bills of lading.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills with a focus on customer satisfaction.
• Proficient in data entry with a good working knowledge of MS Office and relevant software.
• Experience with UPS and FedEx systems is a plus.
• Strong understanding of sales and pricing strategies.
• High degree of accuracy and strong attention to detail.
• Ability to work effectively in a fast-paced, high-pressure environment.

Benefits & Perks

• Weekly Payroll Processing as a Jobot Consultant
• Medical, Dental, and Vision Benefits
• Opportunity for Permanent Placement
• Mentorship and Growth