End User Services Specialist

Job Title: End User Services Specialist

Location: Chattanooga, TN 37402

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)

Type: W-2 Contract

Pay Rate Range: $31.00/Hour

Position Summary:

The End User Services Specialist will provide high-level technical support and provisioning for end-user hardware, software, and related services within a dynamic IT infrastructure. The ideal candidate has prior experience supporting enterprise users directly and is skilled in troubleshooting and deploying both standard and custom applications.

Primary Responsibilities:

• Perform manual installation of non-packaged software, including COTS and internally developed applications.
• Ensure change management approvals are documented prior to deployment.
• Deliver timely, courteous, and effective technical support to end users regarding software, hardware, and peripherals.
• Maintain accurate documentation of technical issues and their resolutions in accordance with incident and knowledge management standards.
• Prioritize and manage multiple assignments and shifting priorities while keeping users and stakeholders informed of progress.

Qualifications:

Education:

• Associate’s degree in Information Systems or related field OR 2 years of professional IT experience.

Experience:

• Minimum of 2 years’ experience in End User Services or End User Support.
• Experience installing, configuring, and troubleshooting desktop applications and hardware.