Senior Tech Support Engineer - Enterprise & SaaS Expert

Job Description

Smarsh is seeking an experienced IT support professional for a frontline or backline role handling complex customer issues across enterprise and SaaS-hosted solutions. You will coordinate with SRE and Engineering, maintain case docs in Salesforce, and advocate for process improvements to boost customer satisfaction.

The position emphasizes advanced troubleshooting, knowledge-sharing, and mentorship within a collaborative, security-conscious environment.