Rx Healthcare Ops Lead - Customer Experience
Chewy4 months ago
Louisville, KY, United States
Hybrid
Full-time
Junior Level (1-3 years)
Job Description
Chewy is seeking an experienced Operations Manager for Pharmacy Healthcare Customer Service
You will lead 45–85 frontline associates and 3–5 managers, driving exceptional customer experiences and KPI results in a fast‑paced environment.
Will coach leaders, analyze data, and collaborate on SOPs, talent reviews, and cross‑functional partnerships to improve performance and engagement. Some evenings, weekends and travel may be required.
Required Skills
customer service
data analysis
team leadership
cross-functional collaboration
SOP development
performance management
coaching and mentoring