Sr. Marketplace Operations Analyst

Position Overview

Join Target’s Digital team as a Senior Marketplace Operations Analyst. In this role, you will lead timely, accurate, and professional operational support to both internal and external partners by managing day-to-day support, performance, and training for our B2B partners. The pay range for this position is Salary: $71,000.00 - $128,000.00. Working at Target means helping all families discover the joy of everyday life and enjoying a Hybrid/Flex work arrangement at our Target HQ MN location and virtually based on business needs. Target is committed to investing in our team members through competitive benefits and career development opportunities.

Key Responsibilities

• Responsibilities: Lead partner orientation and training by building strong relationships and promoting a clear understanding of the Target platform.
• Define and build internal and external processes and methodologies to foster an exceptional partner experience.
• Develop and manage training materials and knowledge repositories.
• Manage partner service and support for incoming requests via email, call, and online chat.
• Respond to and resolve partner questions and issues through effective incident recognition, research, and escalation processes.
• Advocate for vendor partners by collaborating with cross-functional teams to implement new partner capabilities.
• Monitor partner metrics/KPIs and work with partners to enhance performance and drive seller experience improvements.

Required Qualifications

• Education: 4-year college degree.
• Experience Required: 3-5 years’ experience in onboarding, service, or support roles within digital, business-to-business (B2B), or other customer/client facing industries.
• Strong collaboration skills with a demonstrated ability to partner with stakeholders at all levels.
• Excellent interpersonal, verbal, presentation, and written communication skills.
• Ability to manage multiple priorities with speed and accuracy.

Benefits & Perks

• Benefits: Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
• Competitive benefits spanning financial, educational, and overall well-being support.