Account Director, Client Strategy Remote US 14

Position Overview

At Directive, we're a remote-first team of performance marketers obsessed with driving measurable growth for B2B SaaS and tech companies. We believe in data-backed strategy, radical accountability, and world-class execution across every channel – Paid Media, SEO & Content, CRO, Creative, and RevOps. In this role, as the Account Director, Client Strategy, you will be the senior strategic and commercial owner of a portfolio of Directive's most valuable and complex client relationships. Sitting at the intersection of strategy, growth, and execution, you will serve as a trusted advisor to VP- and C-suite stakeholders while aligning cross-functional teams around unified business outcomes.

Key Responsibilities

• Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value.
• Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to Net Revenue Retention (NRR) performance.
• Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting.
• Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations.
• Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact.
• Cross-Functional Leadership: Partner with channel leads, project managers, and operations to align priorities, manage risk, and ensure delivery excellence.
• Risk & Escalation Management: Proactively identify client risks and mitigate issues before they escalate to executive leadership.
• Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.

Required Qualifications

• Experience Required: 7-12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
• Qualifications: Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
• Qualifications: Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes.
• Qualifications: Experience partnering with VP-, CMO-, and CRO-level client stakeholders.

Preferred Qualifications

• Executive Communication: Clear, confident communicator who can translate performance into business impact.
• Commercial Acumen: Comfortable owning forecasts, margins, scope, and renewal economics.
• Strategic Operator: Able to set direction while maintaining operational discipline.
• Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals.
• Growth Mindset: Continuously seeks better ways to drive client and portfolio performance.
• Trusted Advisor Mentality: Builds durable client relationships grounded in integrity and impact.
• Client-Obsessed: Prioritizes client outcomes and long-term partnership value.
• Collaborative: Works seamlessly across teams and disciplines.
• Resilient & Adaptable: Thrives in a fast-paced, high-accountability environment.
• Directive DNA: Operates with precision, ownership, and a bias toward action.