Desktop Support Technician L1 Jobs

Position Overview

As the Desktop Support Technician in JFK Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end users to troubleshoot hardware, software, and connectivity problems, along with supporting the business on project-based requirements and IMACS.

Key Responsibilities

• Carry out regular routine, corrective and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to basic customer incidents and service requests passed along by the Global Service Desk and resolve general user faults within agreed SLAs.
• Troubleshoot and resolve basic airline host and connectivity issues.
• Provide timely updates to the Global Service Desk to update progress on each individual incident.
• Escalate issues requiring support from a more experienced Engineer promptly to ensure customer SLAs are met.
• Carry out regular "floor-walking" and proactive line-of-sight checks to identify and resolve potential issues before they are raised as incidents.

Required Qualifications

• 1-3 years IT maintenance and support experience.
• Comp IT A+ or equivalent certification.
• Previous IT support and troubleshooting experience, including knowledge of Microsoft Desktop software (Windows 7/10, Office Suite) and operating systems, as well as working knowledge of IT hardware.
• Self-motivated with a willingness to learn and adapt to new changes or situations.
• Good verbal and written communication skills.
• Shift Requirements: Working Monday – Sunday with schedules such as 4 days on/3 days off (12 hours), 5 days on/2 days off (8 hours), or 4 days on/10 hours with shifts covering 06:00am–18:00pm or 18:00pm–06:00am.
• Physical Requirements: Able to lift or push 20-50 pounds of equipment, and capable of walking, standing, kneeling, or scrolling for extended periods. Must be able to use mechanical tools.
• Previous airport/airline experience preferred.