Specialty Reservations Representative/Call Center/ Remote

Position Overview

This role serves as a liaison between the company and its worldwide high-profile customers, ensuring a seamless pre, during, and post car rental experience. The position is critical for retaining and growing specialty customer business, driving customer satisfaction, and contributing to generating approximately $23M in annual revenue.

Key Responsibilities

• Clarify, research, and communicate information to provide options for new and existing car rental reservations, including cross-selling ancillary products and services.
• Ensure all interactions align with company policies and service standards for high-profile customers such as those in Chairman’s Club, President’s Club, and other prestige groups.
• Resolve customer inquiries and issues related to past and future car rentals by researching and implementing effective solutions.
• Input necessary data into company systems to track and maintain customer records.
• Provide prompt assistance with the completion and processing of forms or reports regarding special reservation handling requirements.
• Coordinate upcoming reservations and investigate service issues through telephone or email communications with field operations personnel.
• Participate in special projects and perform additional tasks as assigned.

Required Qualifications

• High School diploma with a minimum of 2 years of experience in a customer care environment or inside sales.
• Excellent verbal and written communication skills coupled with effective listening and telephone skills.
• Strong negotiation, decision-making, problem-solving, analytical, and organizational skills.
• Advanced computer skills, including proficiency with MS Outlook, MS Office, and multiple specialized applications.
• Ability to handle complex customer issues independently and as part of a team while maintaining a positive attitude and attention to detail.
• Fluency in English (speaking, reading, and writing).
• For work-from-home roles: Must maintain a non-disruptive, distraction-free, safe, and ergonomically sound workspace with high-speed internet to support secure and uninterrupted connectivity, including video conferencing.
• Regular and punctual attendance is required, with a training period of 4 weeks (Monday - Friday).

Benefits & Perks

• Competitive Salary & Compensation:The base salary for this position is$16.00 hourlyplus bonus potential. Factors such as skills, education, and experience may influence your starting pay.
• Comprehensive Benefits:Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&D.
• Additional Benefits:PTO and a 401K Savings Plan with a company match of 6%.

This job posting is anticipated to remain open until May 5th, 2025. Position Location: Tulsa, Oklahoma, United States of America.

Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.