Utility Billing and Meter Operations Manager

Position Overview

The City of North Richland Hills is seeking a Utility Billing and Meter Operations Manager – a senior finance leadership role responsible for overseeing utility billing, collections, and water meter operations that support accurate revenue collection and customer service. The position manages office and field teams, optimizes the City’s Tyler Technologies billing system, and leads audits, reporting, and continuous improvement efforts. The role requires a hands-on, analytical leader who fosters accountability and collaboration, develops policies and training, and resolves complex billing issues while partnering with other departments to ensure operational accuracy and sound financial outcomes.

Applications and resumes will be reviewed promptly as they are received. Candidates are encouraged to submit their materials as soon as possible to ensure consideration. The position will remain open until filled.

Key Responsibilities

• Oversee utility billing, collections, and water meter operations to ensure accurate revenue collection and excellent customer service.
• Manage and lead both office and field teams effectively.
• Optimize the City’s Tyler Technologies billing system to streamline processes.
• Lead audits, reporting, and continuous improvement initiatives.
• Develop policies and training programs while resolving complex billing issues and ensuring operational accuracy.