Account Director

Position Overview

About Erich & Kallman – a full service, independent creative agency based in San Francisco and Austin. We create work that people love for ambitious clients and were named Ad Age’s Small Agency of the Year for 2024. As the Account Director, you will serve as a senior account resource, both internally and for senior-level clients. This role is based in our San Francisco, CA office with a Hybrid office schedule: 3 days per week in the office (T/W/TH) and 2 days per week working remotely (M/F).

Key Responsibilities

• Act as a senior account resource by advising management on business status, client relationships, and opportunities or challenges.
• Champion the agency by confidently engaging in tough conversations, guiding high-level presentations, and managing internal communications.
• Collaborate with clients to develop long-range communications and marketing plans while building trusted relationships with senior client contacts.
• Monitor account health – including financial profitability and growth – by developing scopes of work, managing scope creep, and seeking organic expansion opportunities.
• Mentor and manage team members, ensuring high morale and fostering an environment of continuous learning and creative excellence.

Required Qualifications

• Proven track record in social-forward account management
• 8+ years’ experience in account management, preferably within a creative agency
• Bachelor’s Degree preferred
• Demonstrated ability to run and grow a profitable account
• Clear communication, strong listening skills, and a proactive, solutions‑oriented mindset
• Experience working with new business and proficiency in tools such as Google Drive, Sheets, Slides, Docs, Calendar, Outlook, PowerPoint, Keynote, and Slack