Full Time Teller, Walnut Street, Rittenhouse, Philadelphia, PA

Position Overview

Full Time Teller at Walnut Street, Rittenhouse in Philadelphia, PA. This position serves as the first point of contact for consumer and small‐ to medium‐sized clients. The role involves assisting with resolving product, service, or billing issues, opening/closing accounts, processing transactions, logging requests, and escalating complex issues for timely resolution. In addition, the Teller sells targeted products and services as part of client-initiated interactions while maintaining operational integrity.

Key Responsibilities

• Provides exceptional customer service by meeting all customer demands with support from more experienced personnel.
• Adheres to safe deposit box procedures, operations, and guidelines.
• Educates and engages customers regarding their current and future financial needs and informs them about Bank products and services.
• Assists in exceeding service goals by minimizing wait times and accurately processing transactions.
• Recognizes referral opportunities to further enhance the customer relationship.

Required Qualifications

• H.S. Diploma or equivalent work experience.
• Cash handling experience in a retail or banking environment.
• Superior customer service skills.
• General math skills.
• Detail oriented with the ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Ability to effectively ask questions and identify client needs.