Customer Service Associate I

Position Overview

We’re seeking a Customer Service Associate to join our team at Dollar Tree, located at 322 E Walton Blvd, Pontiac, Michigan 48340-1041. In this part-time role, you will deliver an exceptional shopping experience while performing a range of responsibilities—from assisting customers to ensuring that the store remains clean, safe, and well-stocked.

Key Responsibilities

• Assist customers with questions and recommendations
• Manage sales transactions while operating the assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise, assist with unloading trucks, and replenish stock in accordance with productivity standards
• Ensure a positive, safe, and respectful environment through professional and friendly interactions
• Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping, mopping, taking out trash, and ensuring all areas are neat and presentable
• Perform other duties as assigned

Required Qualifications

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environments is highly preferred
• Ability to follow instructions and interpret operational documents
• Must be able to lift between 30 and 50 lbs and meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills
• Strong organizational, communication, problem-solving, and decision-making abilities

Benefits & Perks

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, you will also receive:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!