Residential Account Associate

Job Title

We're looking for a motivated Verizon Account Associate to help residential customers throughout the New London area find Frontier solutions that fit their lifestyle, communication habits, and connectivity needs. As a Verizon Account Associate, you'll work directly with homeowners, manage customer relationships, support account growth, and contribute to overall sales performance through meaningful customer interactions.

Job Description

This Verizon Account Associate opportunity is ideal for individuals interested in customer service, account management, and sales who want to build professional experience while representing a nationally recognized telecommunications provider.

Your Day-to-Day as a Verizon Account Associate:

• Build and maintain customer accounts through ongoing relationship management and personalized support
• Meet directly with residential customers to discuss their communication needs and recommend Frontier solutions
• Generate sales opportunities by identifying service upgrades, additional offerings, and account growth opportunities
• Conduct follow-up conversations with former, current, and prospective customers to strengthen relationships and support sales objectives
• Manage account activity and customer information accurately and professionally
• Resolve customer concerns while maintaining a positive experience and protecting long-term account value
• Participate in Verizon Account Associate training focused on customer relations, account development, and sales strategies
• Support team sales goals while delivering exceptional account management service

Ideal Skills and Experience of a Verizon Account Associate:

• High school diploma or equivalent: preferred
• Interest in: customer service, account management, or sales
• Strong communication and interpersonal skills:
• Comfortable: speaking with customers in face-to-face environments
• Ability to: build trust and maintain long-term customer relationships
• Organized and detail-oriented: when managing accounts and customer information
• Previous customer service, retail, hospitality, business, or sales experience: is helpful but not required
• Motivated to: develop professionally and contribute to Verizon Account Associate team sales success

Role Impact

Every Verizon Account Associate plays a direct role in helping customers stay connected while contributing to account growth, customer loyalty, and long-term sales performance. The relationships you build today help create stronger customer partnerships tomorrow.

Application Encouragement

If this sounds like a good fit, we encourage you to submit your application today!

Pay

Pay: $52,000.00 - $65,000.00 per year

Benefits

• 401(k)
• Employee discount
• Professional development assistance

Work Location

Work Location: In person