Fleet Sales Operations Manager

Position Overview

The Fleet Sales Operations Manager is responsible for leading and overseeing fleet sales operations by managing small VIP accounts, leveraging data analytics, and driving customer and dealer engagement strategies. In this leadership role, you will collaborate with regional and corporate teams, provide strategic guidance, and ensure the successful execution of fleet business objectives in the automotive industry.

Key Responsibilities

• Lead a team of Fleet Sales Operations Analysts, providing coaching, mentorship, and performance management.
• Develop and execute strategic initiatives to optimize fleet sales operations and enhance dealer engagement.
• Collaborate with Commercial Area Managers (CAMs), Commercial Dealer Development Managers, regional teams, and internal stakeholders to align dealer incentives, sales strategies, and fleet business objectives.
• Analyze market data using tools such as CarBook Pro, Manheim Market Report (MMR), and Total Cost of Ownership (TCO) to identify growth opportunities and mitigate operational challenges.
• Provide actionable insights through advanced reporting and data visualization using Salesforce, TipNet, and LinkedIn Sales Navigator.
• Oversee Volume Incentive Program (VIP) contract management for fewer than 25 units, ensuring compliance with regional strategies and dealer alignment.
• Conduct market research to monitor industry trends and develop strategies to maintain a competitive advantage.
• Establish and implement best practices to improve operational efficiency, sales performance, and dealer compliance.
• Lead cross-functional initiatives to address operational challenges and drive business growth.

Required Qualifications

• Bachelor’s degree in Business, Marketing, or a related field
• 8+ years of professional experience, with at least 5 years in fleet sales, sales operations, or related leadership roles
• Must reside in or be willing to relocate to Auburn Hills, MI
• Role based at our corporate headquarters and may require occasional travel for dealer visits, meetings, and conferences
• Commercial vehicle product knowledge
• Experience managing a team in a sales operation environment
• Proven ability to lead cross-functional projects and drive results
• Strong analytical and strategic thinking skills
• Proficiency in Microsoft Office Suite applications (Excel, Word, PowerPoint, Outlook)
• Excellent leadership, communication, and people skills

Preferred Qualifications

• Experience in the automotive or fleet industry
• Knowledge of corporate sales processes and account management strategies
• Familiarity with dealer networks and fleet operations
• Experience in developing and implementing sales strategies
• Strong critical thinking skills and ability to navigate complex business environments
• Experience in market data analysis using CarBook Pro, MMR, and TCO
• Proficiency in Salesforce, TipNet, and LinkedIn Sales Navigator