Help Desk Technician - IT Support 🏆
Job Description
Help Desk Technician - IT Support 💰 Salary: $45,760 - 54,080 per year
At Premium Waters Inc we are looking for a Support engineer!
🛠️ Our tech stack:
Active Directory, Android, Ethernet, Hardware, Support, Mobile, Network, Office 365, TCP/IP, VPN, Windows, iOS
📝 Requirements:
- Proficient in Windows 10 and 11, Office 365
- Experience with Active Directory maintenance and user support
- Knowledge of Windows-based devices including laptops, workstations, printers, and scanners
- Familiarity with mobile devices (iOS, Android)
- Understanding of client PC connectivity (Ethernet, TCP/IP, VPN)
- Comprehension of file server management
- Microsoft certifications beneficial
- Strong customer service and problem-solving abilities
- Excellent verbal and written communication skills to convey technical details
- Minimum of 2 years of experience in a Microsoft Windows environment
👩💻👨💻 Your responsibilities are:
- Provide technical support and assistance for incoming queries related to computer systems, software, and hardware
- Manage Tier 1 helpdesk escalations using a ticketing system
- Follow up on outstanding requests to ensure timely resolution
- Create user accounts and configure hardware as part of the onboarding process
- Oversee and monitor internal assets for accurate inventory management
- Assist in the administration of the phone system
- Support audio and video equipment in conference rooms
- Develop training manuals as required
- Perform additional tasks as assigned
View this job and over 500 other transparent jobs with salaries (💰💰💰) & tech stacks (🛠️) on DevITJobs
Category: Support Developer / Engineer
Location address: Northeast Summer Street, Minneapolis, United States
Salary: $45,760 - 54,080 per year
Benefits & perks that we offer:
Premium Waters Inc - More about us and the role:
We are Premium Waters, Inc., a thriving business dedicated to selling products that customers adore. As an industry leader in providing healthy beverages, we are seeking a Help Desk Technician to join our energetic team in Minneapolis or Riverside. In this role, you will support our employees and contractors, ensuring they have the technical assistance they need. We value passion for technology and delivering excellent customer service in a fast-paced environment. Our comprehensive benefits include medical and dental coverage, generous PTO, education reimbursement, and wellness programs. Join us and be a part of delivering trusted brands people look forward to!