Inside Sales Specialist (Product)

Inside Sales Specialist – Product

Location: Remote, with a preference for candidates in the Houston, TX, Louisiana, and South Carolina markets. Strong candidates in other locations will also be considered.

Employment Type: Full-Time

Reports To: Director of Sales Operations

Team: Inside Sales | Business Unit: Product

About JCL Energy

JCL Energy designs, builds, rents, repairs, and services the transformers and power equipment that keep industry running. From our headquarters in Sharon, Pennsylvania and facilities in Wheatland, PA, Fountain Inn, SC, and Temple, TX, our teams support utilities, manufacturers, data centers, and construction partners across the country. We are growing fast, and our Sales organization is growing with us.

About the Role

We are building an Inside Sales Team to support our growth, for our customers and for our outside sales team. The Inside Sales Specialist is a critical part of that team, serving as the liaison between our outside sales force and our operations team. Your goal is to own and support pre- and post-order activity in whatever way our business and customers need.

This position supports our Product business unit, which covers equipment sales, including transformers and related products. Before the order, you'll handle RFQ activity, assisting outside sales reps and owning RFQs as needed. After the order, you'll own post-award activity, including reviewing purchase orders against our quotes and submitting closed-won orders to our Order Entry Team.

You'll be the connection point between Outside Sales, manufacturers, and vendors, supporting Logistics and Project Management as needed. You'll own smaller, transactional opportunities from start to finish and provide coverage for outside sales reps when they need it, whether a rep is traveling, a customer request is time-sensitive, or volume spikes. On a rep's account, the rep keeps the customer relationship, the deal, and its CRM record.

Key Responsibilities

Before the Order

• Prepare quotes for smaller, transactional product opportunities, working with the Director of Sales Operations on pricing and commercial terms, with same-day turnaround whenever possible
• Confirm technical specifications match customer requests, including ratings, voltages, configuration, enclosure type, and accessories, and escalate when a spec is unclear or incomplete
• Confirm current manufacturer lead times before a delivery date is committed, and communicate changes as they come up
• Reconfirm pricing, freight, and terms before an order is placed, and follow up on open quotes in your backlog

After the Order

• Convert opportunities to closed-won in our CRM and work with Order Management to create the sales order in our ERP system
• Confirm order details and ship dates with the customer and the outside sales rep
• Support backlog management of open orders
• Help the Logistics team with delivery questions or issues for products that are ready, or nearly ready, to ship
• Answer customer invoicing, billing, and PO questions, and support invoice accuracy against the order and freight charges
• Coordinate warranty claims and RMA paperwork with the manufacturer

Across the Role

• Serve as the liaison between Outside Sales and the JCL Operations Team, bringing in Project Management when a job calls for it
• Provide pre- and post-order coverage for the outside sales reps you support
• Maintain accurate, complete HubSpot CRM records at every deal stage
• Escalate opportunities to the outside sales rep when they grow beyond the small-account threshold

What Success Looks Like

Success in this role means accurate, timely RFQ quotes, customer purchase orders that match our quotes before release to Order Entry, current open-order tracking, prompt resolution of post-order questions, and outside sales reps who are confident their RFQs and orders are covered.

Qualifications

• 1 to 3 years of experience in inside sales, order management, sales support, or B2B customer service, ideally in an industrial, equipment, or service environment
• Strong attention to detail and follow-through on order accuracy
• Comfortable reading electrical equipment specifications, including transformer ratings, voltages, configurations, and enclosures
• Proficiency with CRM data entry and basic pricing math
• Clear written and phone communication for quoting, order confirmation, and follow-up
• A collaborative approach to working with outside sales reps and operations teams
• High school diploma or equivalent

Preferred

• Experience with order management, quotation support, or long-lead-time equipment
• Familiarity with electrical distribution or power equipment
• Experience with HubSpot or a comparable CRM

How We Work: The JCLES Values

• Journey Driven: We look forward, not backward. You will own your development and help build what comes next.
• Customer Obsessed: Every call, every follow-up, and every CRM note serves the customer's outcome first.
• Leadership at All Levels: Title doesn't set your influence. Bring the idea, own the result.
• We Bring Energy: Urgency, optimism, and effort are the baseline here.
• Safety First Always: We protect each other, our customers, and the communities we power.

Benefits

• Medical, dental, and vision coverage with employer contribution
• Employer-paid basic life insurance
• 401(k) with company match
• Paid time off and paid company holidays

Eligibility and participation are subject to plan terms and company policy.

JCL Energy is an Equal Opportunity Employer.

Application Question(s):

• Located in Louisiana or South Carolina?

Location: Houston, TX (Preferred)

Work Location: Remote