Device Support Specialist - Anaheim / Hunington Beach

Position Overview

The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The specialist educates patients and their caregivers on TTFields as per product labeling and integrates the therapy into daily routines to help achieve usage goals, ensuring optimum patient outcomes through appropriate therapy settings and continuation of care. This full-time, exempt, field-based role reports to the Regional Manager, Device Support Specialist. Candidates must reside in Orange County, CA.

Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other characteristic protected by law. If you require an accommodation during the interview process, please email NovocureRecruitingEEO@novocure.com.

Key Responsibilities

• Support and honor our "Patient Forward" mission by ensuring patients are at the center of every interaction and providing compassionate, high-quality care and service.
• Travel to patient homes, physician offices, or healthcare centers to conduct visits, educate patients on TTFields therapy, and initiate treatment.
• Provide ongoing enhanced training sessions for patients and caregivers, perform technical analysis, conduct equipment maintenance, troubleshoot issues, and replace equipment as needed.
• Collect and analyze patient data during monthly follow-up visits and offer individualized coaching and appropriate resources.
• Provide timely support via phone, virtual, and in-person assistance – sometimes on short notice or outside normal business hours, including weekends and holidays.
• Manage responsibilities and workload independently within the designated regional territory while maintaining open communication with Territory Managers and cross-functional partners.
• Handle administrative tasks including CRM documentation, expense reporting, equipment inventory management, and regulatory trainings and assessments.
• Regularly travel by vehicle and air, and adhere to guidelines for the administration and cleanliness of fleet vehicles.
• Adapt to frequently changing business needs and schedules to ensure seamless patient support.

Required Qualifications

• Associate’s degree with 2 to 3 years' relevant professional experience OR Bachelor’s degree with 1 to 2 years' relevant professional experience.
• Experience working with oncology patients or in a clinical/patient-facing role (e.g., medical assistant, nurse, occupational therapist).
• Proficiency in basic computer operations including Microsoft Office, Outlook, and file management; familiarity with test and troubleshooting procedures.
• Must possess a valid driver's license.
• Ability to dedicate approximately 60% of time to travel each week, including overnight stays, with potential for commercial air travel and travel outside the assigned territory.
• Primary residence must be within the assigned territory and have space to securely store patient support materials in a safe, temperature-controlled environment.
• Ability to drive long distances and lift up to 50 pounds.

Preferred Qualifications

• Experience working in a for-profit environment is preferred.
• Familiarity with Concur and SAP is a benefit.
• Strong emotional intelligence and situational awareness.