Information Technology Associate

About TP

Accuity is one of the largest accounting and advisory firms in Hawaii, dedicated to cultivating the next generation of business leaders. We partner with diverse, top-tier businesses across industries, offering strategic consulting, audit, and tax expertise to help them thrive in a constantly evolving marketplace.

Beyond traditional benefits, our progressive culture emphasizes work-life balance and personal growth. Enjoy flexible work arrangements, unlimited time off, life coaching, fitness and wellness classes, plus allowances for meals and cell phones. Our inclusive, transparent, and collaborative environment ensures our people have the tools and support they need to succeed.

Position Overview

We are seeking a driven and enthusiastic individual to join our IT support team as an entry-level Information Technology Associate. In this role, you will provide first-line technical support, ensuring that our team’s IT systems operate seamlessly. This is an excellent opportunity to advance your career in a dynamic and fast-paced professional services environment.

Key Responsibilities

• Deliver responsive technical support to staff via phone, email, or in-person interactions.
• Troubleshoot and resolve hardware, software, and network issues to ensure maximum productivity.
• Install, configure, and update software applications on various devices.
• Manage user accounts, permissions, and system passwords.
• Collaborate with senior IT team members to address and resolve complex technical challenges.
• Track and document support requests and solutions using a help desk ticketing system.
• Maintain IT inventory and manage hardware/software assets.
• Develop and update IT support documentation and knowledge base resources.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field—or equivalent work experience.
• Genuine passion for technology and a desire to grow a career in IT support.
• Strong communication and customer service abilities, with a focus on delivering a positive user experience.
• Basic knowledge of Microsoft Windows, Office Suite, and troubleshooting techniques for common hardware and software issues.
• Ability to work effectively both independently and in team settings within a fast-paced environment.
• Willingness to learn and adapt to emerging technologies and processes.

Preferred Skills

• Previous experience in a help desk or technical support role.
• Familiarity with accounting software or industry-specific applications.
• Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation.

Why Join Us?

This role offers hands-on experience and the opportunity to make a meaningful impact within a collaborative and client-focused setting. We are committed to investing in your professional growth and ensuring your success. If you are passionate about technology and eager to contribute to a progressive firm that values innovation and excellence, we encourage you to apply today!

Compensation

• $55,000 – $65,000

The final salary offer is contingent upon the candidate’s experience, qualifications, and market and business conditions.

In addition to typical benefits, perks, and technical training, Accuity offers a progressive benefits package with unique offerings including flexible work arrangements, unlimited time off, life coaching, fitness and wellness classes, and allowances for cell phones and meals.