Events & Delivery Operations Manager
Job Description
Position:
Events & Delivery Operations Manager
Location:
In-Person at HQ: 685 John B Sias Memorial Parkway #985 Fort Worth TX 76134 & In the Field
About Us
We serve HAPPY ice cream, one scoop at a time. We BELIEVE treats can change your day and your day can change the world. We're seeking a full time Events & Delivery Operations Manager to join our Joy Factory in Fort Worth to lead in serving up happiness one scoop at a time and to support our Shops through our internal deliveries. MELT ice creams is a fast-growing local Fort Worth ice cream company that makes specialty ice creams and baked goods fresh daily. We take great care in making high-quality ice creams and providing a quality work experience for our team members.
About the Role
The Events & Catering Operations Manager owns the entire inbound Events, Catering, Vending, and Internal Delivery function at Melt Ice Creams. This role combines the hands-on execution and team leadership of the Events & Deliveries Team with the strategic ownership and accountability for all functions in the department. Success is measured by operational excellence, responsiveness to inbound inquiries, team performance, event quality, and profitability through efficiency and execution. This role serves as the single point of ownership for all events and catering operations—from inquiry intake through fulfillment to post-event follow-up. This is a highly hands-on role. You will regularly work events, drive vehicles, audit operations, and lead the Team from the field while also maintaining systems, schedules, logistics of company vehicles/assets, and accountability behind the scenes.
What You’ll Do
- Hire, train, onboard, off board, schedule, and lead the Events & Delivery team
- Create and manage weekly schedules using labor projections and event needs
- Set clear expectations and hold the team accountable for performance, professionalism, and hospitality
- Work at least two events per month to lead by example and stay connected to operations