Customer Service Representative, Restaurant Services

Overview

Join to apply for the Customer Service Representative, Restaurant Services role at Chick-fil-A Supply.

Position Overview

Join Chick-fil-A Supply as a Customer Service Representative, Restaurant Services (Tuesday-Friday 10:30am-7:00pm). In this role, you are a critical communicator between Chick-fil-A Supply and Chick-fil-A Operators and their Restaurants. You will deliver excellent customer service by managing inquiries, complaints, and ensuring the efficient handling of orders and deliveries at the Distribution Center in Cartersville, Georgia.

Responsibilities

• Maintain customer service data/metrics to identify opportunities for improvement and innovation.
• Field complaints and inquiries from Restaurants and escalate issues when necessary.
• Collaborate with Distribution Center leaders to drive resolution and ensure excellent service.
• Champion Chick-fil-A's culture of caring to ensure all customer requests are understood and resolved.

Qualifications

Required Qualifications

• Effective communication with Restaurant Operators and Distribution Center management.
• Adaptability and a professional response to challenging situations.
• Ability to manage pressure and conflicting demands.
• Attentiveness and commitment to upholding Chick-fil-A's culture of caring.
• Proactive approach in resolving customer concerns.
• Demonstrated effective telephone etiquette and customer service skills.
• Minimum of one year of experience in B2B customer service.
• Experience with a CRM system.

Preferred Qualifications

• Skilled communicator across all levels of an organization, including teammates and suppliers.
• Quick and versatile learner, open to change with a strong analytical approach.
• Relationship builder who earns the trust and respect of internal and external customers.
• Committed to food safety for customers and to ensuring a safe workplace for colleagues.
• Inspired to uphold Chick-fil-A values and act with integrity.
• Results-driven with a proven track record of meeting and exceeding goals.
• A problem solver who identifies and addresses underlying issues.
• Servant leader who respects all viewpoints and corrects mistakes with authenticity.
• Bilingual speaking skills.

Details

• Employment type: Full-time
• Job function: Customer Service
• Industries: Consumer Services

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Salary: USD 36000 - 60000 per year