Hospital Cashier

Position Overview

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location in Bronzeville is building a full‐service community hospital to meet local needs. As part of a growing team dedicated to delivering world‐class service, we are seeking a Financial Counselor to work closely with patients and guarantors to navigate healthcare funding and payment options while ensuring the hospital receives maximum reimbursement for services rendered.

Key Responsibilities

• Seeks appropriate funding based on patient requirements, collecting supporting documentation (payroll stubs, tax returns, credit history, etc.) and educating patients, family members, or guarantors on the application process.
• Counsels patients/guarantors regarding financial liability, third-party payer requirements, and available financial resources including Medicaid, Medicare, Tricare, and federal disability programs.
• Discusses payment plan options and establishes suitable payment plans in accordance with hospital guidelines.
• Assists with completing applications for funding sources, analyzing income and documentation, and initiating charity write-offs when applicable.
• Analyzes financial and eligibility data to determine potential eligibility for federal, state, or county programs and ensures timely submission of necessary documents.
• Manages patient accounts from admission through discharge, including posting payments, reconciling totals, and preparing daily transaction reports.
• Provides exceptional customer service while communicating with patients, families, third-party payers, and internal departments to resolve billing and eligibility issues.
• Performs cashier duties including receiving, posting, and balancing payments as well as preparing bank deposits.

Required Qualifications

• High school diploma or equivalent required; Associate’s Degree or equivalent work experience preferred.
• At least 2 years of experience in a hospital, clinic, insurance company, or similar financial services setting performing financial counseling or clearance.
• Knowledge of general insurance guidelines and regulations, as well as medical and insurance terminology.
• Excellent verbal and written communication skills with strong customer service and interpersonal abilities.
• Proficiency in Microsoft Office applications and general computer literacy.
• Detail-oriented with strong analytical skills and the ability to work as part of a multidisciplinary team.

Benefits & Perks

• Paid Sick Time – effective 90 days after employment
• Paid Vacation Time – effective 90 days after employment
• Health, vision & dental benefits – eligible at 30 days following the 1st of the following month
• Short and long-term disability and basic life insurance – after 30 days of employment

Please note: Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.