Customer Care Engineer

Virtual Vocations Inc8 months ago
Bakersfield, CA, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

Job Title

A company is looking for a Customer Care L3 Engineer to join their Implementation and Customer Care team.

Key Responsibilities

  • Serve as the highest level of technical support for clients
  • Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems
  • Implement software solutions in cloud-based, virtual, and physical environments

Required Qualifications

  • 5+ years supporting or implementing PACS or similar Healthcare IT software
  • Bachelor's degree in Computer Science or related field (or equivalent experience)
  • Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE
  • Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)
  • Technical knowledge in networking, databases, and scripting

Required Skills

Scripting
Networking
VMWare
IHE
Active Directory
HL7
Healthcare IT
Databases
PACS
DICOM
Windows Server