Customer Care Engineer
Virtual Vocations Inc8 months ago
Bakersfield, CA, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
Job Title
A company is looking for a Customer Care L3 Engineer to join their Implementation and Customer Care team.
Key Responsibilities
- Serve as the highest level of technical support for clients
- Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems
- Implement software solutions in cloud-based, virtual, and physical environments
Required Qualifications
- 5+ years supporting or implementing PACS or similar Healthcare IT software
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE
- Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)
- Technical knowledge in networking, databases, and scripting
Required Skills
Scripting
Networking
VMWare
IHE
Active Directory
HL7
Healthcare IT
Databases
PACS
DICOM
Windows Server