Field Service Technician Customer Service

Position Overview

Step into the role of a Field Service Technician and become the driving force behind optimizing industrial automation and packaging equipment. You’ll take charge of servicing, maintaining, and upgrading cutting-edge systems while acting as a trusted advisor to empower customers in reaching their manufacturing and corporate ambitions. From audits and safety plans to retrofits and training recommendations, you will deliver innovative, integrated solutions that elevate performance and productivity. If you thrive on solving complex challenges and creating lasting customer impact, this role is your opportunity to shine!

Key Responsibilities

• Manage uptime by proactively identifying and addressing customers' challenges
• Advise and train customers on the equipment
• Understand and integrate customer operations and management needs into clear actions and recommendations
• Facilitate a harmonious relationship with customers and team members across functions
• Report daily on activity, book travels, and report timesheet and expenses in a timely manner
• Provide technical phone support for troubleshooting and supporting colleagues
• Maintain availability for communication with management and customers
• Promote services, parts, retrofits, and training recommendations to customers in line with helping them reach their objectives
• Audit equipment and provide recommendations to optimize uptime
• Test equipment to ensure it meets safety regulations
• Promote health and safety to mitigate risks and safety issues
• Adapt to a changing travel and work schedule — a minimum of 75% travel is expected
• Work up to 12 hours per day, possibly nights and weekends as per customer request

Required Qualifications

• Proven work experience as a field service technician with electromechanical, pneumatic, or hydraulic equipment
• Associate degree with emphasis in mechanical, electrical, or automation
• Ability to interpret electrical, mechanical, and pneumatic schematics
• PLC troubleshooting experience, including the ability to upload and download data
• High safety proficiency
• Consultative selling skills
• Excellent time management skills
• Great communication and training skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to climb a ladder and lift a minimum of 50 lb
• Valid US passport and up-to-date state driver's license
• US citizen with no criminal convictions to access select customer locations and facilitate international travel

Preferred Qualifications

• Experience servicing packaging machinery is an asset

Benefits & Perks

• Health, vision, and dental insurance plans – available day one
• Short-Term & Long-Term Disability
• Life insurance
• Health savings and flexible spending accounts
• Telehealth
• Team member and family assistance program
• 401(K) retirement plan with company match
• Skills development through University of Premier Tech platform