BI Administrator

IT@JH Univ Data Analytics & Engineering

is seeking a BI Administrator who will provide hands‑on technical leadership for the administration, operational reliability, and governance support of Johns Hopkins’ enterprise BI platforms, including Tableau Cloud, Power BI, and emerging Microsoft Fabric. The position is responsible for day‑to‑day platform operations such as configuration, monitoring, troubleshooting, gateway and bridge coordination, Tier 2/3 support, and vendor escalation, while also partnering closely with M365, security, infrastructure, and governance stakeholders to implement standards for access, compliance, documentation, and audit/logging readiness. The role operates within a matrixed administrative model, working in close collaboration with partner BI administrators across other institutional areas to promote aligned practices, coordinated decision‑making, and consistent platform support for a broad and diverse customer base. In addition, the role develops technical guidance and user‑facing communications, supports licensing and cost recovery activities, and helps ensure these BI services remain secure, stable, scalable, and well governed for the institution.

Specific Duties & Responsibilities

• The responsibilities listed below are typical examples of the work performed by this position.
• Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Systems Analysis/Design (Environment/Platform)

• Design highly complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issues related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues. Assist lower levels to effectively use the system's technical software.
• Design highly complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
• Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers.
• Develop new methods to improve service processes, performance, and functionality by examining system management tools and processes. Review new methods suggested by lower levels and approve the work.
• Research, recommend, and implement new technologies based on the value to the institution.
• Works with vendor processes and products to improve the quality and fit for the institution. Typically establishes product mastery and demonstrates initiative for improvements.
• Assign and lead technical systems analysis and design tasks for assigned environments and platforms.

Install and Configure

• Install and configure highly complex server hardware and operating systems by following technical documentation to provide a working product.
• Evaluate, implement, and manage appropriate highly complex software and hardware solutions by using best practices for the environment to ensure system integrity.
• Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.