Supervisor, Management, Airport Staff & Aviation Operations

Position Overview

A Supervisor of Maximus Global Services is responsible for overseeing and ensuring day-to-day operations. The Supervisor’s duties include ensuring that Leads and Coordinators are prepared with adequate manning, equipment, and personnel. Key components of the role are constant communication, continuous proactivity, and effective employee management. In addition, the position involves planning operations a day in advance, delivering assignments, completing daily reports, and ensuring that all employees follow prescribed security procedures. The role also supervises a team of security agents at various areas such as check point, ramp, bag room, catering, skycaps, and porters. The work environment is a professional airport setting that requires the use of a company vehicle, active physical engagement (standing, walking, and occasional lifting up to 70 pounds), and flexibility in work hours as this is a full-time position with variable shifts. No travel is expected for this position.

Key Responsibilities

• Plan and prepare the operation at least one day in advance, making necessary adjustments such as wheelchair count, flight status, and personnel allocation.
• Deliver plans and assignments to the team prior to the start of operations.
• Ensure the operation daily report is completed by the end of the day.
• Enforce security procedures for each entity, including TSA, CBP, and other applicable airport requirements.
• Update Leads, Coordinators, and personnel on any irregularities or changes to operations.
• Conduct weekly visits to airline management to confirm that service standards are met.
• Address issues related to personnel, operations, and client concerns.
• Perform weekly control and inventory reports of equipment, including wheelchairs.
• Verify that personnel training is current.
• Communicate any operational irregularities or requests to management.
• Submit an end-of-shift report to management summarizing the full operation.

Required Qualifications

• Education: High school diploma or GED.
• Experience Required: 2-3 years’ experience in customer service at an airport or similar environment.
• Must pass a background check and drug test.
• Demonstrated computer literacy in MS Office packages such as Word, Excel, and Outlook.
• Must be able to read, write, and speak English.
• Ability to maintain relationships with both employees and clients.
• Good working knowledge of management practices and principles.
• Critical thinking skills with the ability to quickly assess situations and respond appropriately.