Pre-Litigation Personal Injury Paralegal/Case Manager

Position Overview

Napier & George, PS, a Lynnwood plaintiff personal injury law firm, is seeking a full-time, experienced pre-litigation case manager/paralegal. This in-office role may transition to a partial or full remote position based on the quality of work performed. Our high customer service focus values quality case management, with manageable caseloads to ensure regular client communication throughout each case lifecycle. The ideal candidate will have a minimum of 1 year experience in personal injury case management/paralegal work (or equivalent), strong knowledge of personal injury law (including PIP, health insurance, L&I, and Medicare coverages), and excellent communication and computer skills. Prior experience in the insurance or medical industry and fluency in Spanish or other languages are a plus.

Key Responsibilities

• Manage a reasonable number of personal injury cases to ensure quality communication with clients.
• Handle all aspects of the personal injury process from initial intake through settlement.
• Assist in the management of cases transitioning into litigation, as needed.
• Prioritize client needs and deliver excellent customer service throughout the case lifecycle.
• Multitask and prioritize correspondence effectively to resolve client issues promptly.

Required Qualifications

• Minimum of 1 year experience as a personal injury case manager/paralegal or equivalent work.
• Strong knowledge of personal injury law, including PIP, health insurance, L&I, and Medicare coverages.
• Excellent verbal and written communication skills, including grammar and proofreading.
• Proficient computer skills with Adobe Acrobat and Office 365 Suite (Excel, Word, Outlook, SharePoint, OneDrive).
• Fluency in Spanish or other languages is a plus.

Preferred Qualifications

• Prior insurance industry or medical industry experience.
• Familiarity with Microsoft Teams and case management software.
• A positive attitude and willingness to help create a fun work environment.

Benefits & Perks

• Compensation: Competitive pay based on experience, ranging from $25-32/hour.
• Medical benefits.
• 401k retirement plan.