Customer Service - Work from home ($250 Bonus)

Position Overview

Become aRemote Customer Service Representativeand work from home on your own schedule while making a positive impact on patients and caregivers. In this role you will handle inbound and outbound calls on behalf of a client serving self-directed Medicaid programs, ensuring caregivers receive theircompensation, and helping patients receive quality care.

Key Responsibilities

• Answer incoming calls from patients and caregivers with compassion and professionalism.
• Make outbound calls to provide information and support.
• Assist with enrollment, program applications, and system setup.
• Retrieve information to address payroll-related inquiries.
• Utilize de-escalation techniques to support upset or frustrated callers.
• Document call details and outcomes accurately.

Required Qualifications

• At least one year of customer service experience.
• Strong computer skills and ability to troubleshoot.
• Excellent written and verbal communication with active listening skills.
• Ability to handle sensitive calls with empathy, patience, and strong de-escalation techniques.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Comfort discussing numbers and compensation matters confidently.
• Must meet home office requirements: a computer running Windows 10/11 with at least 8GB RAM, 6 CPU cores, 500MB free disk space, dual monitors, a USB noise-cancelling headset, a webcam, up-to-date antivirus software, and access to high-speed wired internet.

Benefits & Perks

• Compensation:$13 per hour, plus a $250 bonus after successful completion of a 7-day Certification class.
• Enjoy flexible, self-scheduled remote work within the client’s operating hours (Monday–Saturday, 8:00 AM–8:00 PM ET with a minimum of 30–35 hours per week, including some hours on Mondays and Fridays).
• Receive one-on-one mentorship and free certification with ongoing development opportunities.
• Benefit from the NexRep Perks program with exclusive discounts on expenses such as health and dental coverages, banking services, legal and technical support, and more.