Intake Call Center Representative

Position Overview

Join us at LightHeart Associates, a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals in the field of behavioral health. As an Intake Call Center Representative, you will play a pivotal role in connecting individuals with life-changing behavioral health services.

Key Responsibilities

• Handle inbound calls, conducting initial screenings and assessments to gather vital information.
• Provide compassionate support to individuals in crisis, offering appropriate resources and referrals.
• Utilize your knowledge of behavioral health programs to guide clients to the right level of care.
• Maintain accurate documentation of client information and ensure compliance with privacy regulations.
• Collaborate with a diverse team to ensure seamless transitions and continuity of care.

Required Qualifications

• High school diploma or equivalent (Bachelor's degree in psychology or related field preferred).
• 1-2 years of call center or customer service experience, ideally in behavioral health or healthcare.
• Excellent interpersonal and communication skills, with an ability to show empathy and patience.
• Familiarity with behavioral health terminology and available community resources.
• Proficient in using computer systems, including Microsoft Office.

Benefits & Perks

• Enjoy competitive salary and a wide range of benefits including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
• Immerse yourself in a community united by our commitment to enhance mental health and revolutionize patient care.
• Embrace continuous learning with seasoned professionals, fostering your career growth in a nurturing environment.
• Compensation begins at $19/hr, and increases based on experience, qualifications, and other relevant factors.
• Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.