Tech Services Associate I - (Entry-Level) *Onsite - Tampa, FL*

Position Overview

GEICO is seeking a highly motivated Tech Services Associate II to join our Technical Field Engineering team. This role provides on-site technical support and maintenance across our regional offices, ensuring seamless IT operations. The ideal candidate will be proactive and possess a strong technical background with expertise in hardware, software, networking, automation, and AV systems support. This is an on-site role that requires full-time presence. Schedule: Onsite 5 days a week (8:30am - 5:00pm); possible travel to other locations. Location: Tampa, FL office.

Key Responsibilities

• Diagnose and resolve technical issues related to hardware, software, network, VOIP, and AV systems.
• Understand core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP).
• Provide direct technical support to associates both in person and remotely.
• Install, configure, and maintain IT infrastructure and equipment.
• Monitor system performance and implement corrective actions when necessary.
• Ensure compliance with security, backup, and redundancy strategies.
• Engage with IT personnel for issue resolution.
• Provide on-call support for high severity incidents.
• Support Windows Server and backup solutions.
• Manage projects including office relocations, infrastructure upgrades, and technology rollouts, ensuring completion within scope and timelines.
• Document detailed notes on technical issues and projects.
• Stay updated on the latest technology trends and identify opportunities for process improvements and automation.

Required Qualifications

• Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience).
• Strong analytical skills with effective problem-solving ability.
• Excellent customer-facing skills.
• Ability to lift and transport IT equipment (40-50 lbs.).
• Proven ability to operate under high-pressure situations while handling multiple competing priorities.
• Willingness to work in a fast-paced environment with potential travel requirements.

Preferred Qualifications

• CompTIA A+, Net+, Sec+, Microsoft AZ-800, CCNA, or Apple Certified Support Professional (ACSP) certification.
• Experience with Microsoft Active Directory.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Microsoft SharePoint, Autopilot, and Intune.
• Experience in PowerShell scripting and Zscaler.

Benefits & Perks

• Comprehensive Total Rewards program offering personalized coverage for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation, a 401K savings plan with a 6% match, performance and recognition-based incentives, and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Workplace flexibility via programs such as GEICO Flex, which offers the ability to work from anywhere in the US for up to four weeks per year.