Help Desk Support

PureBit6 months ago
Aurora, IL, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

Our Consultants

Our consultants are skilled in managing the unique elements of a project. Today's sophisticated deliverables require an experienced team with diverse skills such as client side and server side design, visual design, on-line help development, enterprise architecture and solid development skills. Each skill is provided to the project on an as-needed basis, and all of our professionals are skilled in their individual fields.

Help Desk Support

  • Identifying, researching, troubleshooting and documenting issues;
  • Working with other IT teams to determine support requirements;
  • Identifying ineffective or outdated support processes;
  • Creating and publishing Help Desk support procedures.

Required Skills

Client-Side Design
Help Desk Support
Online Help Development
Support Process Improvement
Visual Design
Documentation
Troubleshooting
Server-Side Design
Enterprise Architecture