Help Desk Support
PureBit6 months ago
Aurora, IL, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
Our Consultants
Our consultants are skilled in managing the unique elements of a project. Today's sophisticated deliverables require an experienced team with diverse skills such as client side and server side design, visual design, on-line help development, enterprise architecture and solid development skills. Each skill is provided to the project on an as-needed basis, and all of our professionals are skilled in their individual fields.
Help Desk Support
- Identifying, researching, troubleshooting and documenting issues;
- Working with other IT teams to determine support requirements;
- Identifying ineffective or outdated support processes;
- Creating and publishing Help Desk support procedures.
Required Skills
Client-Side Design
Help Desk Support
Online Help Development
Support Process Improvement
Visual Design
Documentation
Troubleshooting
Server-Side Design
Enterprise Architecture