Strategy & Operations Principal, Partner Operations

Position Overview

Via is leveraging cutting-edge technology to transform transportation globally. As the Strategy & Operations Principal, you will spearhead a pioneering, intermodal transit service, blending entrepreneurship, business development, and operations management to ensure seamless service delivery while driving innovation in a fast-paced tech environment.

Key Responsibilities

• Manage the on-site daily operations of Via's service on behalf of our partner.
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers, delivering creative scheduling solutions for a 24/7 team.
• Mentor and manage the on-site team of dispatchers and shift managers.
• Be the face of the operation by developing relationships with driver partners, customers, community leaders, and local organizations.
• Collaborate closely with Via senior management and external partners.
• Establish clear metrics and provide weekly visibility into results against KPIs and operational priorities.
• Prepare reports and analyze data to enhance operational processes, ensuring optimal resource allocation and customer satisfaction.
• Ensure compliance with all federal, state, local, and company policies and regulations.
• Lead, coach, and develop a collaborative and energetic team of drivers.

Required Qualifications

• Minimum 6 years of experience in operations management with a Bachelor's degree.
• Independent self-starter comfortable navigating fast-paced environments with high levels of responsibility.
• Strong communicator adept at adjusting tone to suit every situation.
• Demonstrated commitment to delivering a world-class customer service experience.
• Detail-oriented executor who thrives in autonomous, action-oriented settings.
• Proven leadership skills with extensive experience managing and motivating teams.
• Ability to adapt quickly to change and manage multiple tasks simultaneously.
• Creative problem solver who challenges the status quo and devises innovative solutions.

Compensation and Benefits & Perks

• Salary Range: $145,000 - $170,000 per year (final salary determined by experience, knowledge, and skills).
• Generous and comprehensive benefits package including free medical plans.
• 401K matching program.